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How to change / reset the PIN

Overview

You can create a PIN code for easy access if you use your own computer or other trusted device. This means you won't have to type in the Secret Key every time you log in to ORCA.

If you want to change your PIN, you need to remove the current trusted device first.

Guide

Step 1: Remove the trusted device

If you are logged in on multiple devices and want to remove the trusted device only from one of them, be careful.

  • Open your settings.
  • Click on "Security".
  • Select individual devices or choose "All devices" at once.
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Step 2: Remove the account from the overview

To access your ORCA account, open the login screen and enter your current PIN code. However, since you have deleted the trusted device, ORCA will display the following error message:

  • Click on "Remove"
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Step 3: Create a new Pin code

To add a new account, open the login screen and click on "Add a new account". You will need your Secret Key and email to proceed.

For instructions on how to log in on a new device, please follow the normal process.

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If you forgot your Pin code and need to reset the Pin

If you have forgotten your PIN, you can reset it by “Adding a new account” and creating a new PIN code. Follow the same steps above in Step 3.

From the ORCA v4 Login page you would choose to add a new account and provide your Email and Secret Key to proceed to create a new Pin

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